Refund policy
Here at FAOGO, we’re committed to providing 100% customer satisfaction! Any of our purchased items can be returned within a 30-day timeframe of receiving without reason, For products purchased directly from this site, please read the following policy carefully.Thank you for shopping at FAOGO.
Exchange & Refund
We have a 30-day return policy, If you are not satisfied with your FAOGO, you may return it within 30 days from delivery date.
Please do not throw away the original packaging as this may render it impossible to return the item. Please ensure that the product is returned in its original packaging and in the same condition as it was when you received it. Once we receive the returned product, we will inspect it to ensure it meets the return criteria.
To initiate a return, please contact our customer service team at support@FAOGO.com You will be required to provide your receipt or proof of purchase and the reason for the return. Once your return request is approved, our After Sale Team will provide you with the return instructions.
After we receive and inspect the returned Vacuum Cleaner, we will issue a refund to the original payment method within 5 business days if it meets our return criteria.
Only a partial refund (If applicable) will be given if the following conditions are met:
- The product is not in its original condition, there is damage or missing parts that were not caused by us.
- The product is returned after 30 days from the date of delivery.
- Any accessories order. （Leaf Blower,Compressed Air Dusters）
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
PROCESS OF RETURN
If you return the product within 30 days from the delivery date, please email support@FAOGO.com with your order number or other contact information provided when submitting the order.
Based on the supplied details, our team will confirm your return. Additional information, such as package and equipment images, is requested as part of the return procedure. Before issuing the return label by email, we will confirm any/all return charges that must be paid.
We'll send you an email once we've received and checked your return to let you know it's been received. You will also receive information about whether or not returns have been approved or rejected.
Your refund will be automatically transferred to your credit card or payment card within 5 days after the returned parcel is delivered to the return center.
Cancellation of your order
Generally, our company sends out your order within 48 hours of the purchase. If you would like to cancel the order, please contact FAOGO as soon as you can to cancel it and receive an immediate refund. If your order has already been shipped, we will refund your payment when you send the order back to us.
To cancel your order, please contact us via email at support@FAOGO.com.
Please note that we do not bear the cost of return, return shipping is paid by the customer. The exact fee is based on the return label we provide.
If it is due to our reasons that the product received is damaged or incorrect, the customer is not required to bear the shipping fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If the received product is found to be unable to start, and there are defects, you must contact us first, and then take a video of the product problem, to assist us to review the product problem. After the inspection is correct, it is ruled out that the fault is caused by the wrong way of human use, and the product is indeed faulty, we will return and refund for you.
EXCHANGE ( If applicable )
We only replace items that are defective or damaged. Please send an email to support@FAOGO.com and ship your product to our local warehouse if you need to replace a same one.
Delay or loss of a refund ( If applicable )
Please double-check your bank account if you have not yet received your refund.
After that, get in touch with your credit card company. Your refund may take some time to appear on your credit card.
After then, get in touch with your bank. It normally takes a long time for a refund to be processed.
Please contact us at support@FAOGO.com if you have completed all of these steps and have not received a refund.
*NOTE：If you request a refund from the card issuer before we refund you, we will no longer be able to process your refund and will have to wait for the bank to process it. So I hope you can trust FAOGO and don't apply for a refund, we can't do refund in time after refund.