Refund policy

Return & Refund Policy

At FAOGO, we are committed to delivering high-performance products and ensuring complete customer satisfaction. If you are not fully satisfied with your purchase made directly on our website, we offer a 30-Day Return Policy in accordance with the terms below.

1. 30-Day Return Eligibility

You may initiate a return within 30 days from the delivery date. To be eligible for a standard return:

  • The product must be in new, unused, and undamaged condition.

  • The item must be returned in its original packaging, complete with all accessories, cables, manuals, and protective materials.

  • Proof of purchase (Order Confirmation or Order ID) is required.

Note: Returns that do not meet these criteria, show visible signs of wear, or are missing original components may be rejected or subject to a partial refund (restocking fee).

2. Return Shipping Costs

  • Customer-Initiated Returns (Change of Mind / No Reason):

    If you are returning an item for personal reasons (e.g., no longer needed, ordered wrong model), you are responsible for the return shipping costs. We will deduct the carrier label fee from your total refund, or provide return instructions for you to ship via a trackable service.

  • Damaged, Defective, or Incorrect Items:

    If the item arrives defective, non-functioning, damaged in transit, or incorrect, FAOGO will cover the return shipping fee or provide a pre-paid return label.

3. How to Initiate a Return

Please do not ship items back without prior authorization. Unsolicited returns cannot be processed.

  1. Submit a Request: Contact our Support Team at support@FAOGO.com within 30 days of delivery with your Order Number and the reason for the return.

  2. Review & Documentation: For damaged or defective claims, please include clear photos and/or a short video showing the issue to expedite technical review.

  3. Ship Your Item: Once approved, our team will provide step-by-step return shipping instructions and a designated return facility address. Securely pack the item to prevent transit damage.

4. Inspection & Refunds

  • Once your return package is delivered to our inspection center, our quality control team will inspect the product within 2–3 business days.

  • If approved, your refund will be processed back to your original payment method within 5 business days.

  • Processing Delays: While we issue refunds immediately upon approval, standard banking clearance times may vary. If you have not seen the credit reflected after 7–10 business days:

    1. Check your bank or card account statement again.

    2. Contact your issuing credit card company or banking institution, as processing times vary.

    3. If you still have questions, contact us at support@FAOGO.com.

5. Exchanges & Replacements

We replace items if they arrive defective, faulty, or damaged. If you need an exact model exchange for an eligible item, please email support@FAOGO.com with your order details and supporting media.

6. Order Cancellations

We process and dispatch orders rapidly (typically within 24–48 hours).

  • Prior to Dispatch: If you wish to cancel an order before it has been shipped, please contact us immediately for a full refund.

  • Post-Dispatch: If the parcel is already in transit, we cannot intercept the shipment. You will need to receive the parcel and initiate a standard return.

7. Payment Dispute & Resolution Notice

If you encounter any order or payment issues, we kindly encourage you to contact support@FAOGO.com directly prior to opening a formal dispute or chargeback with your payment provider or issuing bank. Direct communication allows us to resolve issues and issue refunds significantly faster. Once a formal dispute is opened, funds are automatically frozen by the banking network, and all resolutions must follow the formal card network arbitration timeline (which typically takes 30–75 days).